Shipping & Returns

Shipping Policy

Areej SecurTech is pleased to offer shipping services for our customers within the UAE. Here is an overview of our shipping policy:

1. Domestic Shipping (Within UAE):
- We provide reliable and efficient shipping within the UAE.
- Shipping charges may apply based on the weight, dimensions, and destination of the package.
- The shipping charges will be clearly communicated to you during the ordering process.
- We strive to process and dispatch orders as quickly as possible, typically within 1-2 business days.
- Delivery times may vary depending on the destination and shipping method selected.

2. International Shipping:
- For international shipping, please contact us directly.
- We can assist you in arranging the shipment to your desired international destination.
- International shipping charges, customs duties, and taxes may apply, which will be communicated to you during the shipping process.
- The delivery time for international shipments may vary depending on the destination and shipping method chosen.

3. Order Tracking:
- Once your order is shipped, we will provide you with a tracking number, if applicable.
- You can use this tracking number to monitor the progress of your shipment online or contact our customer support for assistance.

4. Shipping-related Inquiries:
- For any inquiries or assistance regarding shipping, including international shipping arrangements, please contact our customer support team.
- Our dedicated team will be happy to answer your questions and provide the necessary information to facilitate a smooth shipping experience.

At Areej SecurTech, we strive to provide excellent customer service and ensure that your orders are shipped safely and efficiently. Whether you are located within the UAE or require international shipping, we are here to assist you in the best way possible.

Return & Exchange Policy

At Areej SecurTech, we strive to provide the best products and services to our customers. We understand that occasionally a product may be damaged before its usage by the customer. To address such situations, we have a comprehensive Return & Exchange Policy in place.

If a product purchased from Areej SecurTech is found to be damaged before customer usage, we offer the following options:

1. Exchange: We accept exchanges for damaged products. Customers can return the damaged item and receive a replacement of the same product, subject to availability. Our team will ensure a smooth and hassle-free exchange process.

2. Verification: To ensure that the damage occurred before customer usage, we may conduct a verification process. This may involve inspecting the product, reviewing the purchase details, or gathering relevant information. Our aim is to provide fair and transparent service to our valued customers.

3. Timeframe: Customers should notify us about the damaged product as soon as possible, preferably within a specified timeframe mentioned in our Return & Exchange Policy. This helps us streamline the exchange process and address the issue promptly.

4. Condition of the Product: The damaged product should be returned in its original condition, including all packaging materials, manuals, and accessories. Our team will assess the returned item to ensure compliance with the return guidelines.

5. Return Process: Customers can contact our customer service team to initiate the return and exchange process. We will guide them through the necessary steps and provide assistance in returning the damaged product.

It is important to note that our Return & Exchange Policy specifically applies to products that are damaged before customer usage. For products damaged due to customer mishandling or misuse, different terms and conditions may apply.

At Areej SecurTech, we value our customers and their satisfaction is our top priority. Our Return & Exchange Policy aims to provide a fair and convenient solution for cases where a product is found to be damaged before customer usage.