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HOPLON Help Center

  • Where is Hoplon based?
    We are a UAE-based company, operating from Dubai and serving customers across all seven Emirates through our online store www.hoplon.shop.
  • Do you offer delivery across the UAE?
    Yes, we offer fast and reliable delivery to Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Orders are typically delivered within 1–2 business days.
  • What payment methods do you accept?
    We accept Apple Pay, Visa and Mastercard . All payments are processed securely
  • Is there a warranty on your products?
    Yes. All of our products come with a manufacturer's warranty (1 year), which varies by brand and model. For specific warranty terms, please refer to each product page or contact us.
  • Can I return a product if I change my mind?
    No, we operate under a strict no-return policy. We encourage all customers to review product specifications carefully and contact us before purchasing if they have any questions.
  • Are the products original and brand new?
    Absolutely. All products sold by Hoplon are 100% original, brand new, and come directly from official manufacturers and suppliers.
  • Can I get support after purchase?
    Yes. Our team offers post-sale technical support, product guidance, and help with warranty claims if needed.
  • Do you work with businesses or offer wholesale pricing?
    Yes. We support B2B clients, resellers, and corporate buyers. Contact us for bulk pricing or distributor partnerships at info@hoplontrading.com or call +971 50 406 9816.
  • Do you offer installation or training services?
    We provide basic technical guidance and configuration support for most products. Installation or setup services may be available upon request for selected items.
  • How can I speak to someone?
    You can contact us through: AI chatbot on our website (24/7) WhatsApp or phone: +971 50 406 9816 Email: info@hoplontrading.com
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